I took issue with the current promotion Directv is offering to new customers: FREE NFL Sunday Ticket AND a FREE HD DVR upgrade. So I called in to bitch about it and they gave me $180 off my Sunday Ticket and sent me a HD DVR receiver for free. Just a heads up for those of you who want to save a little money on your Directv bill. When you call in say "customer retention", then say "cancel service" when it prompts you. This will bypass their usual retarded customer service people and put you with someone who is authorized to give you discounts. Enjoy!